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RCO (Real Cost of Ownership) |
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Computer
Ownership is much like the iceberg you see below. The 10% above the waterline represents the initial system
investment. The 90% below the waterline represents the ongoing cost of
ownership: |
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HYDE.COM IT Committed To Excellence LAN Systems Integration Hardware/Software Procurement Installation & Support Training: Admin To Keystroke On-Going Hardware Service |
Ø Initial System Investment Right here is where the Real Cost of Owning your computer
system begins. Purchasing on price alone does not guarantee a wise
investment. |
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Ø System Installation Migrating Data from Existing System Setup Printing and Data Sharing Ø System Setup Setup End-user Preferences Ø System Integration Integrate New Software w/existing Resolve network compatibility issues Ø Initial End-user Training Train Current end-user Train new user Ø On-going End-user Support Resolving day to day performance issues Ø Hardware Warranty Repairs Diagnose Defects Procure Replacement Parts Install Replacement Parts Install and re-configure software Ø System Upgrades Why upgrade? Upgrade to what? When is it cost-effective to upgrade? |
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